This symptom is usually caused by having the display set to something other than "millions of colors" (32-bit color). Use the steps below to correct the issue.
Windows XP
1. Choose Start > Control Panel.
2. Click Display.
3. Click the Settings tab
4. Under Color quality, change the settings from 16(bit) to 32(bit) then click "Apply."
Windows Vista
1. Click the WIndows icon.
2. Open the Control Panel.
3. Click Personalization.
4. Click Display Settings.
5. Under Colors, change the settings from 16(bit) to 32(bit) then click "Apply."