[心得] 黑心Zynga的遊戲公司

xDeFiVzoReMiXx

分享 Zynga 黑心企業，勸大家不要花錢在這間公司所提供的遊戲

源由：FarmVille中文版於2011.09.30停止服務一事，在公告僅說明"90天內"的消費願意協助玩家"轉移至其他遊戲"一事，"90天前"儲值的玩家則"全部忽略其儲值權利"。

下面是這件事情中文客服的回覆(且比英文版的更差勁，再次發信就完全不回的，一定要重新至官網提問)：
自2011年9月8日起FarmVille 中文版將不再開放新用戶並且關閉付費功能。現有玩家仍可進行遊戲至2011年9月30日。如果您在自公告日前90天有消費，您可以自由選擇目前的Zynga遊戲，如CityVille, FarmVille 英文版, Empires & Allies中文版, 德州撲克中文版等，Zynga客戶服務部將會回補您的消費，並額外增加10%回補到您選擇的遊戲中。如果您在公告頁面沒有看到填寫轉移方案的選項，說明您沒有滿足這次回補的所需要求
，所以您無需填寫轉移方案，也沒有相關的回補，您可以直接選擇zynga的其他遊戲。

Your Incident # is: 111008-8574466

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Discussion Thread

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Incident Entry by                                                                                                                                     Zynga Customer Portal                                                                                                                                    
Sat Oct 08 08:23:16 GMT 2011
                                 Your Incident # is: 111007-8535797 的回覆
您的帳號只有一筆充值記錄，是在3月10日進行充值的，但是這次回補要求是要在公告發佈前90天內消費才可以進行，您充值的時間已經超過要求所有無法進行回補，非常抱歉。
既然貴公司都有查到儲值紀錄，在我尚未使用完該次儲值的遊戲幣，都應當屬有價的個人財產。貴公司卻以該次儲值在公告發佈前90內消費才願意將儲值協助轉移到其他相關遊戲，明顯忽視我的權益。且我在儲值時，貴公司並未提醒該款遊戲可能會停止服務，這樣子貴公司已經涉及侵佔與詐騙，請提出一個合理解釋，否則我將採取法律途徑解決。

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英文介面客服的回覆
Hello 世霖,


This is Monica and I'll be glad to help you. My apologies if I'm still having trouble uinderstading your issues. If I am correct, you are asking if I could move your Farmville China Cash to your Cityville account. If that is right, I do apologize but I do not have the necesary tools for any of them and therefore I am not allowed to do so.

If that is not the case I would appreciate if you could please clarify your issue for me.

Regards,
Monica Patricia
Zynga Player Advocate
Your Incident # is: 111008-8574597

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Discussion Thread

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Email from       
Sat Oct 08 14:42:13 GMT 2011
                                Re: Reply from Zynga Customer Support[ ref:00D6J52i.5006FPZEv:ref ]  
                            Dear Monica Patricia：
I  just want to  question  the original  Chinese  version of the  stored value  in the  FarmVille  FV  of the remaining  money ,  I  now  move to  play  CityVille,  is  like this .  
2011/10/8 Zynga Customer Support support@zynga.com >
Hello 世霖,
I understand that you are having issues with your Farm, don't worry 世霖, I assure you I will do my best to help you. However,  in order to help at my best I would like you to specify your problem as much as you can. The more information you provide me, the better and quicker I can help you out and solve your problem.
Ill be waiting for your response.
Hope you have a nice day!
Kind regards,
Monica Patricia
Zynga Player Advocate.
Your Incident # is: 111008-8574597

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Email from Monica Patricia Cuellar Lopez       
Sat Oct 08 13:29:53 GMT 2011
                                Reply from Zynga Customer Support  
                            Hello 世霖,
I understand that you are having issues with your Farm, don\'t worry 世霖, I assure you I will do my best to help you. However,  in order to help at my best I would like you to specify your problem as much as you can. The more information you provide me, the better and quicker I can help you out and solve your problem.
Ill be waiting for your response.
Hope you have a nice day!
Kind regards,
Monica Patricia
Zynga Player Advocate.
Your Incident # is: 111008-8574597

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Incident Entry by                                                                                                                                     Zynga Customer Portal                                                                                                                                    
Sat Oct 08 08:30:44 GMT 2011
                                 "Your Incident # is: 111007-8535797 reply
Recharge your account only a record, is March 10 to recharge, but this requirement is to cover 90 days before the announcement can be spending your time has exceeded recharge can not cover all requirements, Sorry.
Since your company has found stored value record, I have not finished using the second stored value of the game currency, should be undoubtedly valuable personal property. The Company has the stored value in the second before a public announcement within 90 to assist consumers be willing to transfer to other stored-value game, obviously ignoring my rights. And I stored value, the company did not remind you The game may stop service, this way your company is already involved in invasion and fraud, please come to a reasonable explanation, or I will take legal channels. "

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http://farmville.zone.gamebase.c ... 790792/1#1318205744